Frequently asked Questions before Purchasing
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How to find the price of the machine ?
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Top Sushi Machines USA provide prices in general so that please make an inquiry with the optional assembly you want.
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I have no knowledge of trade at all, I do not know how to import from Japan?
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No worries ! Machines are at our office in NJ so that we will be able to ship in the USA.
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What is the advantage of purchasing machines from TOP Sushi machine USA ?
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Top Sushi Machines USA will take care of your machines directly to the purchasers.
We register your machines and keep your record of purchasing date, type and model so that we can provide you the spare parts in the future if necessary. We can also provide you the maintenance supports in the future.
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Please tell me the shortest delivery date.
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If there are stocks, we will start shipping procedure as soon as we can confirm the payment. If we do not have stock, we will usually prepare the machines within 2 weeks. If you are in a hurry please describe conditions such as "by when, I want this machine to this place" at the time of inquiry. We will reply on confirmation of the stock of the models you want.
Questions about Sushi Machines
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I have no experience making sushi by hand, is it okay?
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Yes, of course. Anyone can easily make either Nigiri or roll sushi deliciously by our machines.
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Is the setting of the machine easy? How to clean ?
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Yes, you can set machines in 1-3 minutes if you get used. How to remove parts and how to set up the machine can download the manual from HP. You can also browse the video.
Please make sure to have a look at the machine setting and maintenance videos before making a purchase decision.
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What should I do if I can not make sushi well by machines ?
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irst of all, please check the setting of the machine. There are setting mistakes such as left and right in the opposite direction, incorrect setting value etc. Please check the manual once again.
Please also understand that it has the function to stop the machine forcibly by releasing the emergency stop button and forgetting to close the safety cover.
If you can not make sushi after machine arrival, you can connect a live camera, and our engineers can check the operation and setting together with you.
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Can you come to the store for training after the machine arrives ?
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Yes. Our staff have provided machine training to customers and employees in the USA so that you can take some paid-training, how to set up, operate and maintain the machines.
We also offer various sushi making advice. The cost is separately for one person's travel and accommodation expenses. Please contact us at the time of inquiry.
Please read the manual and make settings according to the manual after arrival, in order to avoid breakdown of the machine. As accessories are included separately, please check and use them together. It is recommended to keep accessories carefully.
Other Questions
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Can I connect and talk live camera or phone before purchasing?
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Of course. Please make your inquiry with tel number or any other online app account ID etc. Please ask us any questions or concerns.
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Is it possible to go to the TOP showroom and get training ?
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Sure, of course. It will be English guidance, demonstrations and training.
Please contact us in advance regarding your preferred date of arrival and schedule. You can try the machine until you are satisfied. It would be appreciated if you could consider purchasing after resolving any questions or concerns.
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How we can recieve the purchases ?
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We ship by Fedex so that we will be giving you the shipping information and trcking number as soon as we give the purchases to Fedex.